Questions related to ConnectedCooking? Find our answers here. If you have any other questions, speak to your local RATIONAL contact or email us at cc-support@rational-online.com . We'd be glad to help!
You can connect your RATIONAL cooking system to the Internet via LAN (wired) or WLAN (wireless).
iCombi Pro: LAN and WLAN capabilities equipped as standard.
iCombi Classic: LAN and WLAN capabilities are optionally available.
iVario: Equipped with WLAN as standard (optional for iVario 2-XS); LAN available as an option.
SelfCookingCenter (Production date 03/2017 or later): Equipped with LAN as standard; The WiFi adapter is available for purchase as an accessory. Please contact your Service Partner for pricing and installation information.
VarioCookingCenter (Production date 07/2017 or later): Equipped with LAN as standard; The WiFi adapter is available for purchase as an accessory. Please contact your Service Partner for pricing and installation information.
Here is an overview of the software versions needed for each cooking system family:
You can download the software onto an original RATIONAL USB stick and then manually update the cooking system.
iCombi/iVario: Click Settings/Service/Installed software version on the cooking system display.
SelfCookingCenter/VarioCookingCenter: Click Cooking system/Settings/Information/Installed software version on the cooking system display.
All you need to use ConnectedCooking are an Internet browser (Chrome, Firefox, MS Edge) and access to *.connectedcooking.com via port 443. ConnectedCooking does not install any programs on your computer.
DHCP (=Dynamic Host Configuration Protocol) is a communication protocol for computer network devices. It ensures that the cooking system searching for a connection can automatically obtain a reusable network address and all relevant parameters from the network.
The recommended data volume is 2GB/month on average due to firmware updates. When using a mobile network, we recommend data pooling. Please note that your data volume always depends on the transfer volume.
There are no restrictions on the number of cooking systems.
Please check your firewall to verify that port 443 and TCP/UDP 8883 are open.
Please restart your cooking system.
If you have any other questions about your network, please contact your IT department. If you have questions about your cooking system, ConnectedCooking, or networking, please contact cc-support@rational-online.com . We’ll be happy to assist you.
You can view energy data on ConnectedCooking for connected iCombi Pro and SelfCookingCenter cooking systems with a production date of May 2017 or later.
Here is an overview of the software versions needed for each cooking system family:
You can download the software onto an original RATIONAL USB stick and then manually update the cooking system.
Make sure that HACCP data is being transferred. You can activate this setting directly on the device display or remotely through ConnectedCooking by selecting ConnectedCooking on the main cooking system display menu Once there, set “Automatically transfer HACCP data” to ON.
The energy consumption data shows the energy that the iCombi Pro or SelfCookingCenter uses per hour [kWh], at a time delay of up to 60 hours. These are calculated values, not measured.
Idle time refers to the time between when preheating finishes and when the cooking system is loaded (door opening). This provides transparency regarding how long a preheated unit remains unused before the cooking process starts. That, in turn, allows analysis of idle time and how it impacts device usage and energy consumption.
When the door is open, heat energy escapes from the cooking cabinet, which then requires reheating to compensate. ConnectedCooking displays how many long door openings (> 60 seconds) have occurred after preheating finishes. The dashboard shows how often the door was open for how long, which allows analysis of how these door openings affect energy consumption.
Peak loads represent the total of all peak consumption periods for the connected cooking systems, e.g., preheating phases for multiple cooking systems at once. The group consumption is displayed. For this feature to work, the cooking systems must be assigned to the Branch category in ConnectedCooking.
The dashboards are only visible at user level, i.e., each user creates their own dashboards.
Yes, that feature is available in the system. If you are interested in this function, please contact cc-support@rational-online.com and we will be happy to advise you.
We are GDPR (General Data Protection Regulation) and TDDDG (German Telecommunications Digital Service Data Protection Act) compliant, and our data centers are ISO 27001 certified. In addition, confidentiality agreements with our employees and subcontractors ensure the protection of your information. Further information on this can be found in the privacy policy.
Your data is encrypted, transmitted, and backed up regularly. This protects it from loss and unauthorized access.
Each user has a unique ID; the combination of single sign-on and two-factor authentication provides additional protection against password theft and unauthorized access attempts.
Our networks are protected by firewalls against online threats. In addition, a web application firewall ensures that your data remains secure.
We regularly assess our system for vulnerabilities and apply necessary patches, supported by external penetration tests to ensure their security. It goes without saying that our systems and software are always at the cutting edge of technology.